Frequently Asked Questions
Ordering & Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Klarna (in select regions). All transactions are securely processed.
Can I modify my order after placing it?
Orders can only be changed within 1 hour of placement. Contact our Help Center immediately for assistance.
Shipping & Delivery
How long does shipping take?
- Standard: 3-5 business days (EU)
- Express: 1-2 business days (additional fee)
- International: 5-10 business days (customs fees may apply)
Do you ship worldwide?
Yes! We ship to over 40 countries. Shipping costs are calculated at checkout.
How can I track my order?
You’ll receive a tracking number via email once your order ships.
Returns & Exchanges
What’s your return policy?
We accept returns within 14 days. Items must be unworn with original tags. A return fee may apply.
How do I start a return?
Visit “My Orders” in your account or our Returns Portal at susmiescollection.com/returns
Product Questions
How do I choose the right size?
Each product page has a detailed size guide. We recommend checking measurements before ordering.
Are restocks planned for sold-out items?
Some items may be restocked. Use the “Notify Me” button on product pages for updates.
Account & Technical
How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions sent to your email.
Why are items disappearing from my cart?
Items may be removed if inventory sells out. We recommend completing checkout promptly.
Need more help?
Visit our Help Center at susmiescollection.com